Terms & Conditions

Welcome to Rachna Export. These Terms and Conditions govern the sale of lab-grown diamonds and related B2B services provided by Rachna Export ("we," "us," or "our") to you ("Buyer," "Client," or "Wholesaler"). By establishing an account or placing an order with us, you agree to be bound by these terms.

1. B2B Wholesale Eligibility

Rachna Export operates exclusively as a Business-to-Business (B2B) manufacturer and exporter. To purchase from us, you must be a registered business entity in the jewelry, gemological, or luxury retail sector. We reserve the right to request proof of business registration, tax identification, and industry references prior to approving any wholesale account or fulfilling any order.

2. Pricing & Quotations

All prices are quoted in United States Dollars (USD) unless otherwise explicitly stated in writing. Due to the dynamic nature of the global diamond market, prices listed on our inventory dashboards are subject to change without prior notice. An order is only considered finalized, and the price locked, once a formal Proforma Invoice is issued by Rachna Export and a deposit is received.

3. Grading & Certification Tolerances

The majority of our premium CVD and HPHT lab-grown diamonds are accompanied by independent grading reports from recognized laboratories (e.g., IGI, GIA).

• Subjectivity of Grading: Gemological grading is a subjective science. Slight variations in color, clarity, or cut grades between different laboratories, or upon re-evaluation, do not constitute a defect or a breach of contract by Rachna Export.
• Report Accuracy: We guarantee that the diamond delivered matches the physical characteristics detailed in the accompanying certificate.

4. Payment Terms

Standard payment terms require full payment via International Bank Wire Transfer (SWIFT) prior to shipment, unless a prior credit facility has been explicitly authorized in writing by our finance department. Goods remain the sole property of Rachna Export until funds have fully cleared in our accounts.

5. Shipping, Insurance & Risk of Loss

We utilize specialized armored logistics partners (e.g., Malca-Amit, Brinks, FedEx Custom Critical) for all international exports.

• Incoterms: Unless otherwise specified on your invoice, shipments are executed on CIF (Cost, Insurance, and Freight) terms.
• Insurance: Rachna Export insures the parcel for its full invoice value while in transit. The risk of loss or damage passes to the Buyer the moment the shipment is signed for at the designated delivery address.
• Customs & Duties: The Buyer is solely responsible for all import duties, VAT, and customs clearance procedures in the destination country.

6. Returns & Claims

Due to the high-value, wholesale nature of our business, all sales are considered final. Returns are only accepted under the following strict conditions:

• If the diamond delivered is proven to be materially different from its accompanying grading certificate.
• Claims must be filed in writing to your account manager within three (3) business days of receiving the shipment.
• Custom orders (e.g., specific fancy cuts manufactured to order) are strictly non-refundable and non-cancellable once production has commenced.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with international trade agreements shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.