Privacy Policy

Rachna Export ("we," "our," or "us") is committed to protecting the privacy and security of our business partners, wholesale clients, and website visitors. This Privacy Policy outlines how we collect, utilize, and safeguard your personal and corporate information when you engage with our services, platform, or physical facilities in Surat, India.

1. Information We Collect

As a global B2B diamond exporter, we collect information strictly necessary to facilitate secure, high-value transactions and comply with international anti-money laundering (AML) and Know Your Customer (KYC) regulations:

• Corporate Identity: Business registration numbers, tax identification (e.g., VAT, GST), and certificates of incorporation.
• Personal Data: Names, professional email addresses, physical shipping/billing addresses, and direct contact numbers of authorized buyers or corporate representatives.
• Financial Information: Bank wire details and credit references necessary for establishing wholesale credit lines.
• Digital Data: IP addresses, browser types, and interaction metrics collected via cookies when you browse rachnaexport.com.

2. How We Use Your Information

We strictly utilize collected data to facilitate our B2B diamond supply chain:

• To process and fulfill wholesale orders, including the generation of commercial invoices and export documentation.
• To verify the legitimacy of your business in accordance with international diamond trading regulations.
• To coordinate secure logistics with armored transport services (e.g., Brinks, Malca-Amit).
• To communicate updates regarding your CVD/HPHT diamond parcels, GIA/IGI certification statuses, and account standing.

3. Data Sharing & Third-Party Disclosure

Rachna Export does not sell, rent, or trade your corporate or personal data to marketing agencies. Information is only shared with trusted third parties under strict confidentiality agreements, including:

• Logistics Partners: Armored couriers and customs brokers require your exact details to ensure the secure, insured delivery of high-value goods.
• Financial Institutions: Banks and credit insurers to process international wire transfers and verify funds.
• Regulatory Bodies: Government customs agencies or legal entities if required to comply with international export laws or the Kimberley Process (applicable to natural counterparts, though our focus is lab-grown, general jewelry trade laws apply).

4. Data Security & Retention

We implement enterprise-grade security protocols to protect your data. All digital inventory inquiries and financial communications are encrypted using SSL technology. We retain your B2B account information for as long as your account remains active, and subsequently as required by Indian export and tax record-keeping laws.

5. Your Rights & Contact Information

You have the right to request access to, correction of, or deletion of your corporate data on our servers, subject to our legal obligations to retain transaction records. For any privacy-related inquiries, please contact our compliance team: